eCommerce website development
From first look
to next order
Many online stores are planned around the storefront, leaving fulfilment and stock to catch up. We build WooCommerce and custom eCommerce stores with your catalogue, checkout and integrations planned together.
Product discovery / Shopping journeys / Connected operations
A few of the brands we’ve worked with
Selected work
Coffy / Brand, packaging and online store
The same brand on the cup
and at the checkout
Coffy wanted its cups and its online shop to feel like one brand. We built the brand system and packaging, then a WordPress store around how its customers find and buy coffee.
Every order starts
before the checkout
Customers need to find the right product, understand it and pay without friction. Your team needs product data it can trust and orders that don’t need babysitting.
So we plan the catalogue, payments, delivery and the systems behind them at the same time as the design.
Online store design and development
Build a new store, or fix the one you have.
01
Start with the catalogue
We look at your products, margins and fulfilment workflow before recommending WooCommerce or another platform, and break down the trade-offs in our WooCommerce vs Shopify comparison.
Catalogue / Platform choice / Scope
02
Easy to browse, easy to buy
Categories, filters, product pages and checkout, designed around how your customers choose, on phones and desktops.
Categories and filters / Product pages / Checkout
03
Payments, orders and integrations
Payment gateways, couriers, stock systems and email marketing. We check what each one can do before we build, then connect them and test real orders from start to finish.
Payments / Delivery and stock / Order testing
04
Maintenance and improvements
We look at how customers use the store and what your team hears from them. A support plan sets maintenance and improvement priorities, guided by the data your store collects.
Behaviour and feedback review / Maintenance priorities / Improvement plan
Working together
Planned with everyone who touches an order
We work with the people responsible for products, customer service and fulfilment, so decisions about the storefront reflect how your business operates.
01
Understand the catalogue
We look at your products, how customers buy, your current store and how orders get packed and shipped.
02
Plan the store
We settle the features, integrations and test orders, and who prepares the product data and accounts.
03
Build and connect
Design and build the store, connect its services and check important purchase and order scenarios with your team. Refine product content and presentation.
04
Launch and improve
We launch, hand over and use what customers do to decide what to improve next.
Keep the store in step
with your business
New products, sales and campaigns all touch the store. Ongoing support keeps it updated alongside your marketing.
What should your store
make easier?
Tell us how customers choose your products and what happens after they order. We’ll talk through what’s worth improving, in the store and behind it.
A 30-minute call. No brief needed.