What does Geeklab do?

Geeklab is a digital agency that brings strategy, brand, websites and marketing together in one team. You can work with us on a focused project or through ongoing digital support.

Who do you work with?

We work with clients across many sectors. Our published work includes certification bodies, software businesses, energy and industrial companies, consumer brands and media organisations.

Do you work with international clients?

Yes. We work with clients in Europe, North America and Africa, from offices in South Africa and Portugal. We fit our communication, reviews and delivery around your team.

What will we leave the call with?

An honest view of whether we’re the right fit, and where we’d start. The 30-minute call covers your business, your goals and where you need help.

What should we prepare?

Bring the problem you want to solve and the people who need to be involved. Your current website, brand guidelines, examples and known requirements all help. We’ll ask for any other information or access as the brief takes shape.

How is the scope defined?

We agree the scope in writing before work starts. It sets out the objectives, deliverables, responsibilities, information we need from you and review points.

How long does a project take?

Most website projects take 4 to 16 weeks. Other work depends on its scope, and we confirm milestones once we’ve seen your brief.

What do your services cost?

Websites, brand identity, search, paid media and website care have published prices, in rand and excluding VAT. Other work is quoted on its scope, and your formal quote confirms the price.

Can you work towards a fixed deadline?

Yes. Tell us the date and what needs to be ready, and we’ll confirm what we can deliver by then.

Can you work with our existing team?

Yes. We work out where you need advice or hands-on help, and how that fits with your team and other partners. Everyone works from the same brief and knows who does what.

How is progress communicated?

Through the channels and review points we set with you at the start. Each update covers what’s done, what needs deciding and anything holding the work up.

What happens if requirements change?

We talk the change through with you and show how it affects the work, timing and who does what. If the scope changes, you’ll know before any extra work goes ahead.

What will our team receive at handover?

Everything your scope sets out: the deliverables, file formats, access and any training or documentation, with usage rights and third-party licences spelled out.

Can we start with a project?

Yes. A website, brand or platform project is a good place to start. We can talk about ongoing support once your longer-term needs are clearer.

How does ongoing digital support work?

It’s a monthly programme built around your goals. Together we set the disciplines, deliverables and who does what, then review the work as your needs change.

Can maintenance, hosting or backups be included?

Yes. Hosting, maintenance, backups and monitoring can all go into your support scope, or we can work alongside your existing provider or internal team.

Where should we raise a technical problem?

With the person or channel named in your support agreement. We’ll assess the issue and set out the next steps. For a general enquiry, contact the Geeklab team.

FAQs about working with Geeklab

Choosing an agency is easier when you know how the work runs and what it costs. These FAQs cover what clients often ask Geeklab, from the first call to ongoing support.

Let’s talk

Getting started / Planning the work / Working together / Ongoing support

Somerset West, Cape Town / Working globally

Browse questions by topic

Getting started

What we do, who we work with and your first call.

View questions

Planning the work

Preparation, scope, timelines, costs and deadlines.

View questions

Working together

Your team, progress updates, changes and handover.

View questions

Ongoing support

Starting with a project, ongoing support, hosting and technical help.

View questions

Getting started

Planning the work

Working together

Ongoing support

Need detail on a specific service?

Websites & platforms

Content, functionality, integrations and handover.

Explore websites & platforms

Brand & design

Identity, design applications and creative collaboration.

Explore brand & design

Inbound marketing

Search, content and organic social.

Explore inbound marketing

Digital campaigns

Choosing channels, running campaigns and measuring results.

Explore digital campaigns

Digital strategy

Priorities, decisions and planning the work ahead.

Explore digital strategy

AI marketing

Practical uses, how we test them and who stays responsible.

Explore AI marketing

Have another question?

Tell us what you’re trying to achieve and what’s still unclear. We’ll give you a straight answer.

A 30-minute call. No brief needed.

FAQs about working with Geeklab

Browse questions by topic

Getting started

Planning the work

Working together

Ongoing support

Getting started

What does Geeklab do?

Who do you work with?

Do you work with international clients?

What will we leave the call with?

Planning the work

What should we prepare?

How is the scope defined?

How long does a project take?

What do your services cost?

Can you work towards a fixed deadline?

Working together

Can you work with our existing team?

How is progress communicated?

What happens if requirements change?

What will our team receive at handover?

Ongoing support

Can we start with a project?

How does ongoing digital support work?

Can maintenance, hosting or backups be included?

Where should we raise a technical problem?

Need detail on a specific service?

Websites & platforms

Brand & design

Inbound marketing

Digital campaigns

Digital strategy

AI marketing

Have another question?

Let's work together

Let's work
together