Terms of Use

Last updated: December 19, 2025

Welcome to Geeklab. By accessing our website, engaging our services, or signing up for any of our offerings, you agree to these Terms of Use. If you do not agree, please do not use our website or services.

1. About Geeklab

Geeklab (Pty) Ltd (“Geeklab,” “we,” “us,” or “our”) is a South African digital agency providing digital services
including (but not limited to) website design and development, eCommerce solutions, UI/UX, SEO and performance
marketing, social media services, branding and design, video production, AI integrations, automation, hosting, and support.

Registered office: Unit 2, Blandford House, 6 Lourensford Road, Somerset West, 7130,
Cape Town, South Africa.

2. Definitions

• “Client” means any person or entity that engages Geeklab for services.
• “Deliverables” means the agreed outputs we produce (for example, designs, websites, campaigns, code, content).
• “Scope” means the work described in a proposal, quotation, statement of work, email acceptance, or service agreement.
• “Third-Party Services” means external platforms, tools, plugins, hosting providers, payment gateways, ad networks, analytics tools, APIs, and similar services not owned or controlled by Geeklab.

3. Website Use and Acceptable Use

You agree not to misuse our website or services. This includes (but is not limited to):

• Attempting to gain unauthorised access to systems, servers, accounts, or data
• Introducing malware, scraping, automated extraction, or interfering with site performance
• Using our website or content for unlawful purposes
• Infringing any intellectual property rights

We may restrict or block access to our website if we believe misuse is occurring.

4. Scope of Services and Engagement

4.1 Scope and approvals

All work is performed according to an agreed Scope. Anything not explicitly included is out-of-scope and may require
a revised quote or additional billing.

4.2 Estimates

Timelines and delivery dates are estimates unless expressly agreed in writing as fixed.

4.3 Changes and out-of-scope work

Changes, additions, or revisions beyond the agreed Scope may affect timelines and costs. We will generally request
written approval before starting out-of-scope work.

4.4 Third-party requirements

Some outcomes depend on Third-Party Services (for example, platform approvals, ad account compliance, plugin compatibility,
hosting performance). We cannot guarantee third-party decisions, uptime, or continued features.

5. Payments, Fees, and Non-Payment

5.1 Fees

Fees are as set out in your proposal, quotation, invoice, or service agreement.

5.2 Due dates

Invoices are due on the due date stated on the invoice unless otherwise agreed in writing.

5.3 Late payment and suspension

If payments are overdue, Geeklab may pause work, restrict access, or withhold Deliverables until accounts are brought
up to date. Project timelines will shift accordingly.

5.4 Collection and legal costs

If we need to take steps to recover outstanding amounts, you may be responsible for reasonable collection costs and
legal fees as permitted by law.

6. No Refund Policy

Due to the nature of professional services where time, resources, and capacity are allocated upon commencement,
Geeklab maintains a strict no-refund policy.

By engaging our services, you acknowledge and agree that:

• Payments are for time, expertise, and resource allocation, not contingent on subjective satisfaction or outcomes
• Once a project or service has commenced, no refunds will be issued, including for partially completed work, paused work, or work pending approval
• Where third-party costs are incurred (for example, domains, hosting, licenses, plugins, advertising spend), those costs are non-refundable

This does not limit any rights you may have under applicable consumer laws, where they apply.

7. Client Responsibilities

To deliver effectively, clients must:

• Provide accurate information, content, access credentials, and materials needed for the work
• Respond to requests for feedback, approvals, and decisions within agreed timelines
• Ensure they have rights to any content they supply (images, copy, fonts, videos, trademarks, product photos, data)

Delays in providing content, approvals, or access may delay delivery dates and may increase costs.

8. Client-Supplied Materials and Licensing Warranty

You warrant that any materials you provide (including text, images, logos, fonts, data, and videos) are owned by you
or properly licensed for use, and that Geeklab’s use of them will not infringe any third-party rights.

You agree to indemnify Geeklab against claims, damages, and costs arising from your breach of this warranty.

9. Intellectual Property

9.1 Ownership

• Geeklab retains ownership of its pre-existing intellectual property, tools, frameworks, templates, processes, and reusable components.
• Upon full payment of all amounts due, the Client receives rights to the final Deliverables as agreed in the Scope, typically as a transfer or a licence suitable for the project.

9.2 Working files and source files

Unless included in the Scope, editable source files, design working files, project archives, and internal documentation
are not automatically provided.

9.3 Portfolio rights

Geeklab may display completed work in our portfolio and marketing materials unless otherwise agreed in writing
(for example, an NDA or written request to keep the work confidential).

10. Confidentiality

Where confidential information is shared, both parties agree to keep it confidential and use it only for the purposes
of delivering or receiving the services. This does not apply to information that is publicly available through no fault
of the receiving party.

11. Data Protection and POPIA

11.1 POPIA

Where Geeklab processes personal information on behalf of a Client, both parties agree to comply with the Protection
of Personal Information Act, 2013 (POPIA) and any other applicable data protection laws.

11.2 Operators and third parties

Geeklab may use vetted subcontractors and Third-Party Services to deliver services (for example, hosting, analytics,
email delivery, automation tools). Where required, we will take reasonable steps to ensure appropriate safeguards are in place.

11.3 Client responsibilities

Clients are responsible for the lawfulness of personal data they provide to Geeklab and for ensuring they have the
appropriate consents, notices, and legal bases for processing.

12. Security, Backups, and Access

12.1 Access control

Clients must keep account credentials secure and limit access to authorised users only. If credentials are compromised,
you must notify us promptly.

12.2 Backups

Backup practices, retention, monitoring, and disaster recovery (if applicable) depend on your hosting setup and any
maintenance or support arrangement in place. Unless explicitly stated in writing, Geeklab does not guarantee backups or restorations.

12.3 No guarantee of immunity

No system can be made completely secure. Geeklab does not guarantee that websites, servers, or services will be free from vulnerabilities, attacks, or downtime.

13. Marketing, SEO, and Advertising Disclaimers

If you engage Geeklab for SEO, ads, social media, or performance marketing:

• We do not guarantee specific rankings, sales, leads, revenue, or ROAS
• Results depend on many external factors including market conditions, competition, budgets, platform algorithms, and website performance
• Platforms may reject ads, restrict accounts, or change policies and features without notice

14. Third-Party Services, Software, and Content

Third-Party Services are governed by their own terms. Geeklab is not responsible for:

• Third-party outages, price changes, feature removals, API changes, or policy enforcement
• Account bans, ad disapprovals, payment gateway holds, or platform compliance decisions
• Plugin, theme, or software conflicts caused by third-party updates

Where third-party fees apply, they are payable by the Client unless explicitly included in writing.

15. Limitation of Liability

To the maximum extent permitted by law:

• Geeklab will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, data, goodwill, or business interruption
• Geeklab’s total liability for any claim related to the services will not exceed the total amount actually paid by the
  Client to Geeklab for the specific service giving rise to the claim in the preceding 3 months (or, if shorter, the total paid for that specific project)

Nothing in these Terms limits liability where it cannot be limited under applicable law.

16. Termination and Handover

16.1 Termination

Either party may terminate an engagement by giving written notice, subject to any minimum term or cancellation terms in a specific service agreement.

16.2 Fees remain payable

All work performed up to the termination date remains payable. This includes time spent, committed resources, and third-party costs.

16.3 Handover

Handover of Deliverables, files, credentials, or migrations may be subject to settlement of all outstanding amounts and may incur additional fees if substantial time is required.

17. Force Majeure

Geeklab is not liable for delays or failure to perform due to events beyond reasonable control, including (but not limited to)
power outages, load shedding impacts, connectivity failures, supplier outages, strikes, fire, flood, civil unrest, or government actions.

18. Changes to These Terms

We may update these Terms from time to time. Changes become effective when posted on our website. Continued use of our website
or services after an update constitutes acceptance of the revised Terms.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of the
South African courts, unless otherwise agreed in writing.

20. Contact

Phone: +27 69 145 1793
Email: hello@geeklab.co.za
Address: Unit 2, Blandford House, 6 Lourensford Road, Somerset West, 7130, Cape Town, South Africa