Terms of Use

Last updated: March 01, 2024

Welcome to Geeklab! By accessing or using our services, you agree to be bound by these Terms of Use. Please read them carefully.

1. Introduction

Geeklab (Pty) Ltd (“Geeklab,” “we,” “us,” or “our”) is a South African digital agency specializing in services such as website development, e-commerce solutions, SEO, social media marketing, video production, and branding. Our registered office is located at Unit 2, Blandford House, 6 Lourensford Road, Lionviham, Somerset West, 7130, Cape Town, South Africa.

2. Scope of Services

We provide professional digital services tailored to our clients’ needs. Our services are rendered based on the time, expertise, and resources allocated to each project.

3. No Refund Policy

Given the nature of our services, which involve the allocation of time and resources upon commencement, we maintain a strict no-refund policy. By engaging our services, you acknowledge and agree that:

  • Payments made are for the time and expertise invested, not contingent upon the final outcome or your subjective satisfaction.
  • Once a project has commenced, no refunds will be issued, regardless of project completion status or client acceptance.

4. Payment Terms and Service Suspension

All invoices are payable according to the agreed payment terms outlined in the relevant proposal, scope of work, or invoice.

In the event of non-payment, late payment, or failed payment, Geeklab reserves the right to:

  • Immediately suspend all services, including but not limited to website access, hosting, maintenance, development work, marketing campaigns, advertising management, and support.
  • Pause or Cancel any project timelines and delivery until all outstanding amounts are settled in full.
  • Service suspension due to non-payment does not relieve the client of their obligation to pay any outstanding fees, nor does it constitute project cancellation or entitlement to a refund.

5. Client Responsibilities

Clients are expected to:

  • Provide clear and timely communication.
  • Supply necessary materials and information required for project execution.
  • Review and approve work within agreed timelines.
  • Delays or failures in fulfilling these responsibilities may impact project timelines and outcomes.

6. Intellectual Property

Upon full payment, clients will receive the rights to the final deliverables. Geeklab retains the right to showcase completed projects in our portfolio and marketing materials unless otherwise agreed in writing.

7. Limitation of Liability

Geeklab shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability shall not exceed the amount paid by the client for the specific service in question.

8. Amendments

We reserve the right to modify these Terms of Use at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

9. Governing Law

These Terms of Use are governed by the laws of the Republic of South Africa. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. Contact Information

For any questions or concerns regarding these Terms of Use, please contact us at:

Phone: +27 69 145 1793
Email: hello@geeklab.co.za

Address: Unit 2, Blandford House, 6 Lourensford Road, Lionviham, Somerset West, 7130, Cape Town, South Africa