WordPress Maintenance and Care plans

We take the stress out of managing your WordPress website, so you can focus on running your business. Regular website maintenance will ensure that your site remains an asset for your business and that your most important website information is safe and secure.

Protect your investment

WordPress care plans

WordPress plugins are created by multiple authors and are regularly updated to newer versions to comply with the latest version of WordPress or to address security issues and bugs.

It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

It is therefore imperative to have a web specialist on hand to ensure your website is constantly monitored to regularly update plugins, rollback plugins, replace plugins or even adjust the theme to ensure optimal performance.

Geeklab offers three WordPress care plans.

Starter care plan

Our entry-level plan is best suited for one-page websites and smaller businesses who require basic maintenance of their online presence.

Standard care plan

This popular website maintenance package is used by most businesses to ensure that their website is well looked after and that the necessary security measures are in place.

Business care plan

Our premium package is best suited for larger clients and corporates who rely solely on their website for the day-to-day running of their business.

Cloud backups

Off-site cloud backups, giving you peace of mind. It’s imperative to have an up-to-date backup of your website. We can schedule daily or weekly backups, making sure that your website is safe in case disaster strikes.

 

Security checks

Regular security checks help to ensure your website is free from malware, known viruses and vulnerabilities. We also check blacklists. If any files become infected we can act quickly to clean the website before it becomes a problem.

 

Google Analytics

Provides detailed visitor statistics and analysis to show how many people have visited, what they are looking at and how they arrived at your site.

 

Core WP upgrades

Core upgrades are vital to keeping your  WordPress website safe and operating optimally. Part of these updates typically include security patches, new features and other optimisations.

Premium plugin access

As a Care Plan client you will receive access to use Geeklab premium plugins. Professional Page Builders, various Add-ons, Gravity Forms, WP Rocket and ShortPixel, valued in total at over R7000.

 

Plugin upgrades

Plugins are constantly being upgraded, as bugs are fixed and other improvements made. It’s important to keep all plugins updated for your website to remain stable.

 

Theme updates

Keeping your website theme updated, including any child themes is important as bugs are fixed and new functionality rolled out to keep up with ever evolving technology.

 

Uptime monitor

A robot will “ping” your website every 5 minutes, 24 hours a day and if your site is down, we are immediately notified by SMS. Unlike robots, we humans do need to sleep, so fixes are done during office hours.

 

Uptime monitor

A robot will “ping” your website every 5 minutes, 24 hours a day and if your site is down, we are immediately notified by SMS. Unlike robots, we humans do need to sleep, so fixes are done during office hours.

 

Image optimisation

Is a process to provide high-quality images, whilst reducing it to the smallest possible size. This lightens web pages, reduces loading times and cuts down on network resources, thus improving the user experience and increasing site visibility.

 

Database optimisation

Involves maximising the speed and efficiency with which the data from your website database is retrieved. This improves site loading times as well as the overall user experience.

 

SEO monitoring

We keep track of how your keyword ranking changes, find out who your competitors are, and how you stack up against them.

Performance checks

On our Care Plans we check and optimise your database to ensure unnecessary data doesn’t slow down your site’s performance. We constantly monitor our hosting environment to improve speed and stability.

 

Monthly reports

We’ll email you a detailed monthly PDF report on what we’ve done and how your site has performed. The report includes a breakdown of plugin and theme upgrades, security scans, performance checks, up-time, and even Google Analytics stats.

 

Support & consultation

Includes updates to your website, such as adding and editing pages, updating content, pdf files, images, basic technical support, providing advice and a lot more. 

 

Priority support

is for our customers who require quick & responsive assistance. You can take comfort in the fact that your request will be addressed by our team with priority attention.

Terms and conditions

Authorization:

You are engaging Azapi, as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorize Azapi access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.

 

Cancellation:

Cancellation of any monthly recurring service can occur after giving a full calendar month’s notice, at any time after your first one month (30 days) of service.

In order to cancel your recurring payment or change payment method, simply contact Geeklab at hello@geeklab.co.za prior to the 24th.

 

Third-party or client page modification:

You also acknowledge that anyone other than Azapi or its subcontractors who attempt to update the website and damage the design or impair the ability for the web pages to display or function properly, may result in time to repair the web pages in order to restore the website.

In this event, damages will be assessed at an hourly rate with a one-hour minimum. Work to repair the website from third-party modifications is outside of the support time and scope of the on-going website care.

 

Limitation of liability; Disclaimer of warranties:

Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services.

Although we strive for your website’s optimal performance and security, we did not build the WordPress software or plugins used on the website, in some cases, nor the hosting platform it runs on.

For this reason, Geeklab does not represent, guarantee or warrant that the functions contained in these webpages or internet website will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Geeklab disclaims any liability relating thereto.

To the extent not prohibited by law, in no event will Geeklab be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these webpages or website, however caused, even if Geeklab has been advised of the possibility of such damages.