Frequently Asked Questions
What is ChatMarshall Live Chat?
ChatMarshal is a live chat service that offers both a chatbot and a human sales agent. Most common questions can be answered by a well-designed chatbot, however, people still need to speak to humans. That’s where we come in.
You can have a real person handling the live chat service on your website all day, every day! Want to see how it works? Click on the live chat button at the bottom of your screen and start a chat with one of our highly trained operators right now.
A little bit of background about us. We actually started as a cold calling and lead generation service back in 2006. We started using live chat ourselves and quickly realised the benefits to any website owner. We already had the contact centre in place and started offering a 24-hour outsourced service to website owners.
Over the years we have grown and now work with companies like Betchain, Renault, PG Glass, City Lodge, Telljoy as well as wedding venues, solar installers, even swimming schools. We offer live chat services to companies in the USA, Canada, UK, Australia. We now offer outsources live chat to any English speaking website anywhere in the world.
How Can Live Chat Improve Sales Online?
A live chat solution that is active 24 hours per day and managed properly, will guarantee more sales and lead escalations. If you are spending time and money driving traffic to your website you want to manage and improve the conversion rate.
Having a live human 24 hours a day inside your website to handle common enquiries and escalate any leads to the appropriate person is the answer. Or at least one of the answers. Live chat is proven to increase sales and new leads by 40%
The ChatMarshal service has even advanced to the point where we can do quotes and backend integration on behalf of our client. Our live chat service can even act as your admin office and reduce your staff load
What About the Free Live Chat tools out there?
Only use the free live chat tool (or fancy paid for tools) if you can do live chat properly. If not, it will damage your brand. If you are constantly offline or the person managing the live chat isn’t any good you will lose customers. There is nothing worse than seeing a live chat and opening it only to see a Leave a message note.
Rather outsource the entire live chat system to a specialist company like ChatMarshal. It does not cost a lot and it will be the best employee you ever hire. Guaranteed